Refund policy

OUR 60-DAY "HAPPINESS GUARANTEED" POLICY

At Tksgift, we know that every gift tells a story, and we want yours to be perfect. If your order isn't exactly what you hoped for, we’re here to make it right with a smile.

1. 60 Days to Decide

We offer a 60-day return window from the day you receive your package. We want you to have plenty of time to ensure your personalized gift is everything you imagined.

2. We Value Your Time (Stress-Free Resolution)

We know you're busy, and shipping items back can be a hassle.

  • If your item arrives damaged or with a printing error: Please just send us a quick photo at support@tksgift.com.

  • Our Promise: In most cases, we will ship a replacement or issue a full refund immediately without asking you to return the original item. We’d rather you keep it or donate it than spend your time at the post office!

3. How to Start a Return

If you’d still prefer to return your item for any other reason, the process is simple and friendly:

  1. Reach Out: Email us at support@tksgift.com with your order number.

  2. Choose Your Method: * Manhattan Drop-off/Shipment: You can send your item to our New York office:

    Tksgift - Returns 1250 Broadway, 38th Floor, New York, NY 10001, United States.

    • Prepaid Label: If it’s easier, our team can email you a prepaid shipping label. We’ll handle the logistics, and a small shipping fee will simply be deducted from your final refund.

4. Fast & Fair Refunds

Once we’ve had a quick chat or received your return, we’ll process your refund instantly. You’ll see the funds back on your original payment method within 5-7 business days. No hidden fees, no long waits.

5. Talk to Our New York Team

If you have any questions or just want to say hi, our Manhattan-based team is always happy to help:

  • Office: 1250 Broadway, 38th Floor, New York, NY 10001, United States.

  • Support Email: support@tksgift.com

  • Phone: +1 (929) 642-0788 (Mon-Fri, 9 AM - 5 PM EST)